Apple The Oracle in Reading, England Open now

Reviews about Apple The Oracle

• ★ ☆ ☆ ☆ ☆

  2017-10-31, by David Jackson
  Absolutely shocking service. I took my iPhone 6 in for a screen replacement. During the check-in I informed the employee I had a third party battery and he said this wasn't a problem and even noted it on the job order. I then returned 1.5 hrs later to collect the phone only to be told it couldn't be fixed as the battery was a third party and they can't even touch phones with third party batteries in. If that's the policy then fair enough but why wasn't this mentioned when I highlighted it on arrival. They didn't even offer an apology. Shocking customer service to a loyal Apple customer.