Cooper Reading MINI in Reading, England Closed now

Reviews about Cooper Reading MINI

• ★ ★ ★ ★ ☆

  2017-09-07, by Keith Faulkner
  Took my wife's Mini (bought from Cooper Reading 11 months ago) in for service. Would have been 5 star except for one customer service failure. Greeted warmly and efficiently by both front desk and the service department reception, loan car immediately available with minimal paperwork, work completed by the designated time including rectifying a fault on the horn and again all paperwork/payment ready and easily completed. However I had also complained about the leather driver seat wearing badly despite this car being only two years old with less than 2,700 miles on the clock. The message I was given from the people who had inspected it was curt and dismissive - there's nothing wrong with it. There obviously is and I am now following up, this was disrespectful of a good customer who has bought other cars from the same dealership in the past.