Decathlon Reading in Reading, England Open now

Reviews about Decathlon Reading

• ★ ★ ★ ★ ★

  2018-01-23, by Kamber Devjianie
  Loved the customer service i received from Jakub at Reading store. I went to the store last week to get the tube of my bike tire changed where I met Jakub who sounded quite enthusiast and helpful. He listened to my problem carefully and suggested a solution – after a few minutes I was on my way with a new tube installed by him. Yesterday I went back to the store as there was a noise coming from the bike when I turned the pedals and found a couple of the colleagues in workshop who suggested I speak with Jakub. He recognized me straight away and advised that the shaft is going to pack up soon. He suggested purchasing a new bike, tried selling me one too but I wasn’t prepared to buy it. Following this I asked him for advise on changing the saddle and adding lights etc. which I had already purchased, he advised me on how to change them and volunteered to fix it on my bike too – very grateful. Its unusual to receive such a fantastic customer service now a days and Jakub has restored my faith in the retail stores again.